By the end of the course, participants will be able to:
1.
Develop effective self-management skills to
enhance personal and professional performance.
2.
Provide competent and professional support to
executives and manage core executive duties.
3.
Plan, organize, and manage meetings, including
preparation and accurate minute writing.
4.
Apply interpersonal and teamwork skills to
promote productive working relationships.
5.
Apply protocol principles and appropriate
etiquette in official and organizational functions.
6.
Deliver quality customer care services and
handle complaints professionally.
7.
Communicate effectively within organizations
using appropriate communication methods.
8.
Identify, analyze, and manage executive and
office information needs.
9.
Demonstrate professionalism and ethical conduct
in line with the secretarial code of ethics.
10. Manage
records and classified information securely and in compliance with regulations.
11. Plan,
organize, and maintain efficient executive office layouts and working
environments. |
